jilieo Privacy Policy

1. About This Policy

This Privacy Policy explains how jilieo collects, uses, stores, discloses, and protects the personal data of its members and website visitors. It has been prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

This Policy applies to all personal data you provide when registering for a jilieo account, making deposits or withdrawals, participating in games or promotions, contacting our support team, or simply browsing the jilieo.net website. It covers data collected through all channels — web browser, mobile browser, and any jilieo-branded application.

Please read this Policy carefully. If you have questions about how jilieo handles your data, you may contact our Data Protection Officer at any time using the contact details set out in Section 15.

2. Who We Are

For the purposes of the Data Privacy Act of 2012 and this Policy, jilieo is the personal information controller responsible for the personal data of its registered members and website visitors. jilieo operates the online gaming platform accessible at jilieo.net, offering slot games, live casino, sports betting, bingo, and related gaming services to eligible Filipino players.

References to "jilieo", "we", "us", or "our" throughout this Policy refer to the jilieo platform and its operating entity. Our designated Data Protection Officer (DPO) can be reached at [email protected] for all privacy-related enquiries.

3. Personal Data We Collect

jilieo collects only the personal data necessary to deliver its services, meet its legal obligations, and protect the security of its platform and members. The categories of personal data we collect include:

3.1 Identity and Registration Data

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify the 21+ age requirement under PAGCOR regulations)
• Gender
• Nationality and country of residence
• Government-issued ID type and number (e.g., Philippine passport, driver's licence, SSS ID, UMID, PhilSys national ID)
• Selfie photograph with government-issued ID (for KYC verification)

3.2 Contact Data

• Email address
• Mobile phone number (Philippine mobile format: +63)
• Residential address (barangay, city/municipality, province, postal code)

3.3 Financial and Payment Data

• GCash or PayMaya (Maya) account number registered in your name
• Bank account details where applicable (BPI, BDO, Metrobank, or other approved banks)
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used
• Source of funds documentation where required by anti-money laundering regulations

3.4 Gaming Activity Data

• Game play history including games played, wager amounts in PHP, wins, losses, and session durations
• Bonus and promotional activity, including bonuses claimed and wagering progress
• Responsible gaming settings, including deposit limits, session limits, and self-exclusion records

3.5 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Unique device identifiers
• Login timestamps and session activity logs
• Cookies and similar tracking technologies (see Section 9)

3.6 Communications Data

• Content of messages sent to jilieo customer support via live chat, email, or support ticket
• Records of promotional communications sent to you and your engagement with them (open rates, click-throughs)
• Survey responses and feedback submitted voluntarily

4. How We Collect Your Data

jilieo collects personal data through the following channels:

• Direct registration: Information you provide when creating your jilieo account, including name, date of birth, email, mobile number, and residential address.
• KYC verification: Identity documents and selfie photographs submitted during the Know Your Customer verification process.
• Payment processing: Transaction details generated when you make deposits or request withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, or other approved payment methods.
• Platform usage: Gaming activity, session data, and behavioural data generated automatically as you use the jilieo Platform.
• Customer support interactions: Information you share with our support team when raising enquiries or complaints.
• Cookies and tracking technologies: Automated data collected through cookies, web beacons, and similar technologies when you browse jilieo.net (see Section 9).
• Third-party verification services: Identity and fraud verification data received from third-party KYC and anti-money laundering service providers.

5. Why We Use Your Personal Data

jilieo uses the personal data it collects for the following specific, legitimate purposes:

jilieo will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

6. Legal Bases for Processing

Under the Data Privacy Act of 2012, jilieo processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and jilieo — specifically, to create and manage your account, process payments, and deliver gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws including the Anti-Money Laundering Act (RA 9160), PAGCOR regulations, and NPC data protection obligations.
• Legitimate interests: Processing carried out for jilieo's legitimate business interests, including fraud prevention, platform security, and service improvement — provided those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for direct marketing and promotional communications. You may withdraw consent at any time by contacting [email protected].
• Vital interests: Processing necessary to protect the vital interests of a data subject or another person, including responsible gaming interventions.

7. Data Sharing and Disclosure

jilieo does not sell, rent, or trade your personal data to third parties. We may share your personal data only in the following circumstances and only to the extent necessary for the specific purpose:

7.1 Service Providers and Processors

jilieo engages carefully selected third-party service providers who process personal data on our behalf, strictly in accordance with our instructions and subject to binding data processing agreements. These include:

• KYC and identity verification providers
• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank, and other approved providers)
• Gaming platform and game content providers
• Cloud infrastructure and data hosting providers
• Customer support platform providers
• Fraud detection and anti-money laundering screening providers

7.2 Regulatory and Law Enforcement Authorities

jilieo may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the Bureau of Internal Revenue (BIR), or other competent Philippine authorities when required by law, regulation, court order, or lawful government request.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of jilieo's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights under the Data Privacy Act will be preserved.

7.4 With Your Consent

jilieo may share your personal data with third parties in other circumstances not listed above where you have given your express prior consent to such sharing.

8. Data Retention

jilieo retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account data and KYC records: Retained for a minimum of five (5) years from the date of account closure, as required by the Anti-Money Laundering Act and PAGCOR regulations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with BIR and AMLC requirements.
• Gaming activity logs: Retained for three (3) years from the date of activity, unless longer retention is required for dispute resolution or regulatory purposes.
• Customer support communications: Retained for two (2) years from the date of the last interaction, unless the matter is subject to ongoing dispute or legal proceedings.
• Marketing preferences and consent records: Retained for the duration of your account and for one (1) year after account closure.
• Technical and device logs: Retained for ninety (90) days, unless required for security investigation or fraud resolution.

Upon expiry of the applicable retention period, jilieo will securely delete or permanently anonymise your personal data in accordance with NPC-approved data disposal procedures. Anonymised and aggregated data may be retained indefinitely for statistical and analytical purposes.

9. Cookies and Tracking Technologies

jilieo uses cookies and similar tracking technologies on jilieo.net to enhance your experience, ensure platform security, and gather analytics that help us improve our services. The types of cookies we use are as follows:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without severely affecting Platform functionality.
• Functional cookies: Remember your preferences such as language settings, display preferences, and responsible gaming configurations so you do not need to re-enter them on each visit.
• Analytics cookies: Collect anonymised data about how visitors use jilieo.net — including pages visited, session duration, and error events — to help us identify and resolve technical issues and improve usability.
• Security and fraud prevention cookies: Help jilieo detect suspicious login behaviour, bot activity, and potential fraud by tracking device fingerprint signals across sessions.

jilieo does not use third-party advertising or behavioural profiling cookies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will prevent you from logging in to your jilieo account.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilieo. To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request".

• Right to be informed: The right to be told what personal data jilieo holds about you and how it is used — which is the primary purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data jilieo holds about you. jilieo will respond to verified access requests within fifteen (15) business days.
• Right to rectification: The right to have inaccurate or incomplete personal data corrected. For account details, many corrections can be made directly through your jilieo account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Note that jilieo may be required to retain certain data for the minimum periods specified in Section 8 by law.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on jilieo's legitimate interests. Objection to direct marketing will always be honoured.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to damages: The right to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of your personal data, consistent with Section 38 of the Data Privacy Act.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe that jilieo has violated your data privacy rights. Information on how to file an NPC complaint is available on the NPC's official website.

11. Data Security

jilieo implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and jilieo.net is encrypted using 256-bit SSL/TLS encryption.
• Data encryption at rest: Sensitive personal data stored in jilieo's systems, including payment information and identity documents, is encrypted using AES-256 encryption.
• Access controls: Access to personal data within jilieo is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
• Two-factor authentication (2FA): Available for all jilieo member accounts to provide an additional layer of login security.
• Penetration testing and vulnerability scanning: jilieo's systems are subject to regular security audits and penetration testing by qualified information security professionals.
• Incident response: jilieo maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, jilieo will notify affected members and the NPC within the timeframes required by the Data Privacy Act.

While jilieo takes all reasonable precautions to secure your data, no online platform can guarantee absolute security. You are responsible for keeping your jilieo login credentials confidential and for using a secure internet connection when accessing your account.

12. Children's Privacy

The jilieo Platform is strictly intended for persons aged 21 years and above as required by PAGCOR regulations governing casino-style online gaming in the Philippines. jilieo does not knowingly collect personal data from persons under the age of 21.

If jilieo becomes aware that it has collected personal data from a person under 21, or that an account has been registered by a person under 21, jilieo will immediately suspend the account, delete the associated personal data, and forfeit any account balance in accordance with the Terms & Conditions.

If you are a parent or guardian and believe that your child under the age of 21 has registered a jilieo account or provided personal data to jilieo, please contact us immediately at [email protected] so that we can take prompt corrective action.

13. Third-Party Links

The jilieo Platform may contain links to third-party websites or services — for example, payment provider portals such as the GCash or PayMaya websites — that are not operated by jilieo. When you click on a link to a third-party website, you leave the jilieo Platform and this Privacy Policy no longer applies.

jilieo has no control over and accepts no responsibility for the privacy practices, content, or data protection standards of third-party websites. We strongly encourage you to review the privacy policy of any third-party website you visit before providing any personal data.

The presence of a link to a third-party website on the jilieo Platform does not constitute jilieo's endorsement of that website or its operator.

14. Updates to This Privacy Policy

jilieo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, NPC guidelines, or PAGCOR regulatory requirements. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Policy, jilieo will notify registered members by email to their registered address and/or by displaying a prominent notice on the jilieo Platform. Continued use of jilieo after the effective date of any revision constitutes your acknowledgment of the updated Policy.

We recommend that you review this Privacy Policy each time you log in to your jilieo account to stay informed about how your personal data is being handled. Archived versions of previous Privacy Policies are available on request from our Data Protection Officer.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or jilieo's handling of your personal data, please contact our Data Protection Officer:

Our Data Protection Officer will acknowledge all privacy-related correspondence within two (2) business days and provide a substantive response within fifteen (15) business days of receiving a verified request. For complex requests, we may extend this period by an additional ten (10) business days with prior notification.

If you are not satisfied with jilieo's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. Information on the NPC's complaints process is available on the official NPC website.